FREQUENTLY ASKED QUESTIONS

• What is your return policy?

  You may return a product within 30 days of receiving your order.
  
  Return shipping costs are the responsibility of the customer.

  Exchanges are free of charge — we will send the replacement item at no extra cost.
  
  All returns must include a track & trace number.

• When will I receive my order?

  Your order is processed and carefully packed within 1–2 business days (Monday–Friday).
  
  After dispatch, delivery usually takes 1–8 business days.

  The total delivery time is therefore 2–10 business days.

• How much are the shipping cost?

  Standard shipping is free

• Do you have more questions?

  If you have any additional questions, please use our contact form or visit our FAQ page.
  
  We aim to respond to all enquiries within 24 hours on business days.

  Customer service hours

  Monday – Friday: 9AM - 6PM
  
  Saturday: 9AM - 12PM
  
  Sunday: Closed