Get in touch

Customer service hours:

Monday – Friday: 9AM - 6PM

Saturday: 9AM - 12PM

Sunday: Closed

Contact

If you have any questions about your order, shipping, returns or our products, please feel free to contact us using the details below or the contact form.

Feel Senova
Operated by DDM Global LLC

Address: 99 Wall Street, Suite 1391, New York, NY 10005

Phone: +1 6469185122

Email: support@feelsenova.com

Customer service hours:

Monday – Friday: 9AM - 6PM
Saturday: 9AM - 12PM
Sunday: Closed

Response time:
We aim to respond to all enquiries within 24 hours on working days.

FREQUENTLY ASKED QUESTIONS

What is your return policy?

You may return a product within 30 days of receiving your order.

Return shipping costs are the responsibility of the customer.

Exchanges are free of charge — we will send the replacement item at no extra cost.

All returns must include a track & trace number.

When will I receive my order?

Your order is processed and carefully packed within 1–2 business days (Monday–Friday).

After dispatch, delivery usually takes 1–8 business days.

The total delivery time is therefore 2–10 business days.

How much are the shipping cost?

Standard shipping is free

Do you have more questions?

If you have any additional questions, please use our contact form or visit our FAQ page.

We aim to respond to all enquiries within 24 hours on business days.

Customer service hours

Monday – Friday: 9AM - 6PM

Saturday: 9AM - 12PM

Sunday: Closed